Privacy Policy

Ham Hideaway respects your privacy and is committed to protecting your personal data.

This privacy policy aims to give you information on how we collect and process your personal data through your use of www.hamhideaway.co.uk (“Site”) and the purchase of our services.

Our Site is not intended for children and we do not knowingly collect data relating to children.

• Edenlodge Associates Limited T/A Ham Hideaway, a limited company registered in England and Wales, company number 04942471 and registered address at 5th Floor 14-16 Dowgate Hill, London, England, EC4R 2SU (“we”) is the controller and responsible for your personal data.
• If you have any comments or questions about this privacy policy, please can contact us at info@hamhideaway.co.uk
• You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to
  deal with your concerns before you approach the ICO so please contact us in the first instance.

• We keep our privacy policy under regular review. This version was last updated on August/2022.
• It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

• Our Site may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.
• We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Site, we encourage you to read the privacy policy of every website you visit.

• Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
• We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity.
• We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

• Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our services. In this case, we may have to cancel an order you have with us but we will notify you if this is the case at the time.

• We use different methods to collect data from and about you including through:
  • Direct interactions: when you fill in forms, order services or otherwise or correspond with us.
  • Automated technologies or interactions: when we will automatically collect Technical Data about your equipment, browsing actions and patterns using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our Cookie Policy for further details.
  • Third parties or publicly available sources: we will receive personal data about you from various third parties and public sources including analytics providers, advertising networks, information providers, payment services providers and delivery services providers.

• We will only use your personal data when the law allows us to.
• Most commonly, we will use your personal data in the following circumstances:
  • Where we need to perform a contract we are about to enter into or have entered into with you (in particular in connection with the purchase of our services).
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.
• Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending to you via email, text message or other electronic message and marketing communications from us or third parties.
• You have the right to withdraw consent to marketing at any time by contacting us.

• We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
• If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
• If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
• Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

• We may share your personal data with the internal and external parties to the extent required to comply with the purposes for which we collected your personal data.
• These parties include payment services providers, delivery providers and marketing providers.
• We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

• To the extent required to comply with the purposes for which we collected your personal data, we may transfer your personal data with third parties located data outside the UK and the EEA.
• If we do so, we ensure that they follow a similar degree of protection by ensuring that at least one of the following safeguards is implemented:
  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
  • Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

• We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
• We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
• We store your personal information on our servers which are located within the EU.
• All traffic between our Site and you is done over secured SSL connections meaning that no one can intercept anything you send us e.g. when you log into your site.
• We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

• We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
• We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
• To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

• You have the right to:
  • Request access to your personal data (commonly known as a “data subject access request”).
  • Request correction of the personal data that we hold about you.
  • Request erasure of your personal data. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.
  • Object where we are processing your personal data for direct marketing purposes.
  • Request restriction of processing of your personal data.
  • Request the transfer of your personal data to you or to a third party. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise
    you if this is the case at the time you withdraw your consent.
• If you wish to exercise any of the rights set out above, please contact us.
• You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
• We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
• We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.